How long will it take my order to be delivered?
All in stock items will be dispatched within 7 working days of order on a 24-48 hour postage service.
Any items available for pre-order will be delivered in mid-April.
How much will my delivery cost?
All orders are shipped on a recorded service with delivery updates. Costs are displayed at checkout but standard delivery to the UK is charged at £4.95 per order.
What countries do you deliver to?
We can dispatch items worldwide. Please note, different delivery charges may apply. For costs specific to your country please get in touch via the ‘Contact Us’ option in the menu.
Can I track my delivery?
Yes, tracking is available courtesy of our standard postage option.
Can I contact someone about my order?
If you need to contact someone regarding your order please use the ‘Contact Us’ option in the menu.
What happens if my order/package arrives damaged?
If your order is damaged please contact us and we will arrange collection of the damaged items. Once these items have been processed at our warehouse, you have the option of either a refund or a replacement item.
Can I return a faulty item?
We promise to refund, or exchange any items that are faulty within 30 days from date of delivery. The faulty item will be inspected before refund/exchange to ensure it has been treated in accordance with the care instructions outlined on the item. A refund will not be issued if the item has been misused in anyway and this has caused the fault. For further information, please refer to our terms and conditions.
Please include a copy of your packing slip in your package detailing which items are to be returned for a refund/exchange. Please contact us at firstname.lastname@example.org to organise your return.
Please note it is your responsibility to return any items to us. We recommend using a recorded service or acquiring a proof of posting certificate. It can take up to 7 working days to process your return from the time it is received at the returns department.
If you are returning items for a refund because they are faulty we will refund you the price you paid for the item (including delivery charges) and any reasonable costs incurred by you in returning the item to us.
Can I return my order for an exchange or refund?
If your order has been delivered correctly, with no picking or manufacturing error, we will be unable to refund any return postage costs and will be in touch to take payment for the redelivery fee of your exchange item.